Terms and conditions

1. Who we are

The seller and operator of the website www.inkandbrave.com is Ondrej Kališ, place of business: Jablonové 900, 900 54 Jablonové, Slovensko, company ID (IČO): 52175740. Registration: Živnostenský register Okresného úradu Malacky, č. 230-20671.

Write to us at info@inkandbrave.com. Email is the quickest route and leaves you with a written record. Letters go to the place of business.

In these terms “we” means the seller and “you” means the adult parent or legal guardian who orders the book as a consumer. “Book” means both a story and an adventure (section 2). We sell to consumers worldwide except the United Kingdom (section 4).

2. What we sell and what we don’t

We sell digital content: a made-to-order book in which your child is the hero. Each story is complete in itself — a cover and 16 pages. You receive it as a private link for reading online and as a PDF file. It is not a subscription and nothing renews automatically.

• Story — €9.90 (1 story · 16 pages). One complete story.
• Adventure — €24.90 (3 stories · 48 pages). Three stories with your hero, delivered one after another (section 5). Each story can also be bought on its own.
• Format: a storybook (a big picture on every page with a few sentences below) or a comic (panels and speech bubbles). The price and number of pages are the same for both.
• Gift voucher for a story or for an adventure, at the price of that product (section 11).

The hero is drawn from the “character builder” — the way your child puts them together, with no photo. Exactly what each product includes is on the Pricing page; the description published on the day you order applies. An ordinary web browser and PDF reader are all you need. The files carry no technical copy protection.

We do not yet sell a printed book, a likeness drawn from a photo, real friends in the story or the AI helper. On the website these are marked “Coming soon”. You can leave your email and we will let you know — that is not an order and commits you to nothing.

3. Ordering and when the contract is made

1. The brief. You fill in the brief on the Order page. You can check and correct it before sending. Sending the brief creates no obligation to pay.
2. Free drawing. A person reads the brief and within 2 working days we email you the hero drawing — free, one per family. If we cannot or may not work with a brief (for example because the content is unsuitable for children), we will tell you and no contract is made.
3. Payment. If you like the drawing, on the payment page you give two express consents (section 6) and pay using a button that clearly says you are ordering with an obligation to pay. The contract is made when you pay.
4. Confirmation. We email you confirmation of the contract with the exact wording of your two consents and when you gave them, with a link to these terms and to the withdrawal form. On request we send you the terms as they stood on the day you bought (the effective date is at the top). You can reopen the payment confirmation in your family account at any time.

Until you pay, you can cancel the brief at any time by email — without giving a reason and at no cost. We conclude contracts in Slovak or English. Only a person aged 18 or over may order; children buy nothing on our website.

4. Prices and payment

Prices. A story €9.90 (1 story · 16 pages), an adventure €24.90 (3 stories · 48 pages). The Christmas price applies until 24 December 2026, then the regular price: a story €19.90 (1 story · 16 pages), an adventure €49.90 (3 stories · 48 pages).

Nothing is added to the price. We are not a VAT payer. There is no extra charge for delivery. It is not a subscription. The price you see on the payment page before you pay applies; we do not tailor prices to individuals by automated decision-making.

Currency. The currency depends on the country you buy from — we work it out from your connection (without storing your IP address; see the Privacy notice). In the USA you pay in US dollars (USD), everywhere else in euros (EUR); the amounts are the same in both currencies. You do not choose the currency. If Stripe offers to let you pay in your local currency, Stripe does the conversion at its own rate, which you see before paying; otherwise your bank converts the amount on its own terms.

Where we sell. We sell worldwide except the United Kingdom (including the Isle of Man, Jersey and Guernsey) — we don’t sell there yet and do not start a payment from those countries. You enter a billing address when you pay. If a payment still arrives with a billing address in the United Kingdom, we do not accept it, we do not make the book and we refund the full amount ourselves by the same means you used to pay.

You pay in advance by card, Apple Pay or Google Pay. Payment is processed by Stripe (Stripe Payments Europe, Limited, Ireland). You enter your card details directly with Stripe; we neither see nor store them. You will receive a payment receipt by email.

5. Delivery

Story: we send it complete by email as a private reading link and a PDF file, within 3 working days of payment.

Adventure: we deliver it one story at a time: the first within 3 working days of payment, each next one no later than 3 working days after the previous one — the whole adventure within 9 working days of payment at the latest. We email you about each story.

A story is delivered when the email with its link reaches you. An adventure is fully delivered when the email with its last story arrives.

If we have not delivered a story (for an adventure, its first story) within 7 days of payment, or for an adventure any later story within 7 days after its deadline, you may withdraw from the contract by email. We refund the full amount you paid; if you have already opened a story of the adventure, we refund the proportionate part for the stories we have not delivered.

The PDF is yours to keep, so please download it — to share the book (for example with a grandparent), send the PDF. After payment we create a family account for the order email and email you a sign-in link — no password needed, you can set one later. If someone pays for a book with an email that already has an account, the book appears in that account only after you confirm it (For parents). Online, the book is in your family account after signing in (your child can read it too); an account nobody signs in to for 24 months is deleted together with its books. A book without an account opens through the private link from our email, for up to 24 months after delivery. You can ask us to delete it sooner at any time.

6. Withdrawing from the contract

Your statutory right. You may withdraw from a distance contract without giving a reason within 14 days of the day it was concluded (Sections 19 and 20 of Slovak Act No. 108/2024 Coll. on Consumer Protection).

When that right ends. We start making the book as soon as you pay. Before payment we therefore ask you for two separate statements, neither of them pre-ticked:

• you expressly consent to our starting to supply the digital content before the 14-day period has expired,
• you confirm you have been informed that, by giving this consent, you lose the right to withdraw as soon as supply begins.

We confirm both statements to you by email. The right to withdraw ends when supply begins (Section 19(1)(m) of the Act). Even then our voluntary guarantee protects you (section 7): until you open the book (for an adventure, its first story), you can cancel it and we refund the full amount. Your rights for defects also apply (section 8). We cannot accept payment without these two statements.

How to withdraw. Any unambiguous statement will do: an email to info@inkandbrave.com, a letter to our address, or the “Withdraw from the contract here” function in the footer of www.inkandbrave.com. You may use the model withdrawal form that forms part of these terms, but you do not have to. The deadline is met if you send your statement on its last day at the latest. We will confirm receipt by email.

Refund. We refund all payments within 14 days of receiving your withdrawal, by the same means you used to pay and without any fees. A gift voucher that has not yet paid for a book is refunded within 14 days of payment (sections 7 and 11).

7. Money back until you open the book (our voluntary guarantee)

On top of your statutory rights we give our own guarantee. Until you open the book you paid for, you can cancel it and we refund the full amount — no reason needed. Cancel it in your family account (For parents → Cancel and refund) or write to info@inkandbrave.com.

• Opening the book (reading it online or downloading the PDF for the first time) means you have used the service, and the money-back option ends. The website tells you this before you first open it.
• For an adventure, the first story decides. Until you open it, you can cancel the whole adventure and we refund the full amount. Once you open the first story, the money-back option ends for the whole adventure — including the stories that arrive later.
• We refund within 14 days of your request, by the same means you used to pay.
• A gift voucher that has not yet paid for a book is refunded to the buyer on request within 14 days of payment.

The guarantee does not limit your statutory rights. If the book has a fault or we do not deliver it, we fix it or refund you (section 8) — even after opening.

8. Defects and complaints

We are liable for defects that the book has at the time of delivery and that become apparent within two years of delivery (Section 852h of the Slovak Civil Code). If a defect appears within one year, it is for us to prove the book did not have it when delivered.

A defect is, for example, the wrong name for the hero, a missing or illegible page, a file that will not open, or content that contradicts your brief. Simply not liking the story or the artwork is generally not a defect — that is what money back before opening the book is for (section 7).

What to do. Email info@inkandbrave.com and tell us what is wrong; the order number and page help. No form is needed. We will promptly confirm your complaint in writing, together with the time we need to fix it. We remedy defects free of charge, within 30 days at the latest.

If we do not remedy the defect, it cannot be remedied, it recurs or it is serious, you are entitled to an appropriate price reduction or to withdraw from the contract (not for a negligible defect). We refund within 14 days, by the same means you used to pay. If we reject a complaint, we will explain why in writing.

9. Licence and copyright

On payment your family receives a non-exclusive licence, unlimited in time, for private use of the book: you may read it, print it for yourselves, show it to family and friends and share it non-commercially. You may not sell it or otherwise use it commercially.

Your child’s ideas remain your child’s and your family’s. You give us only permission to use them to make this book. You are responsible for being entitled to give us everything you send in the brief.

We will never publish your family’s book or use it in advertising without your separate, express consent. The Ink & Brave brand, the website, the worlds and our methods remain ours.

The book is made with the help of artificial intelligence. Copyright protection for text and images created this way may be limited; we grant the licence to the extent of the rights we hold in them.

10. Artificial intelligence, human review and what the service is not

The book’s text and images are created by artificial intelligence following our rules. A person reads every brief and a person checks every page before it is sent. The book is visibly labelled as made with the help of AI — openly, in the spirit of the transparency rules of Regulation (EU) 2024/1689 on artificial intelligence.

The book is a story. It is not therapy, diagnosis, counselling or a crisis service and does not replace a professional. We do not guarantee a change in your child’s behaviour or any other outcome. If someone is in danger, call 112; helplines by country are on the Safety page.

11. Gift vouchers

• A voucher is for a story or for an adventure (as stated on it) and is valid for 12 months from payment. After that it lapses. The family chooses the format (storybook or comic) when redeeming it.
• A voucher for an adventure can pay for an adventure or a story. A voucher for a story pays for a story only, not an adventure.
• It is redeemed by the parent or legal guardian of the child receiving the gift. They, not the giver, fill in the brief and the child’s details. For a book paid with a voucher we do not ask for the statements in section 6 — so the statutory 14-day right to withdraw still applies.
• Until the voucher has paid for a book, the buyer gets the full amount back on request within 14 days of payment (section 7).
• Otherwise a voucher cannot be exchanged for money.

12. Liability

We are liable for damage as the law provides. Nothing in these terms excludes or limits rights that the law gives you as a consumer and that cannot be waived.

We are not liable for delay caused by an incorrect email address in the brief (we will help put it right), nor for whom you choose to send the private link or PDF to.

13. Complaints, alternative dispute resolution and supervision

Send any complaint or suggestion to info@inkandbrave.com. We reply as soon as we can, within 30 days at the latest.

If you are unhappy with how we handled a complaint, or believe we have infringed your rights, you can ask us to put it right. If we refuse or do not reply within 30 days of your sending the request, you are entitled to apply for alternative dispute resolution (Slovak Act No. 391/2015 Coll.). The competent body is the Slovak Trade Inspection (www.soi.sk, ars@soi.sk), where the procedure is free of charge, or another body on the list kept by the Slovak Ministry of Economy. The choice is yours. You can always go to court as well.

Consumer protection is supervised by the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate of the Slovak Trade Inspection for the Bratislava Region, Bajkalská 21/A, P. O. Box 5, 820 07 Bratislava, Slovakia. Personal data protection is supervised by the Office for Personal Data Protection of the Slovak Republic.

14. Final provisions

• The contract is governed by the law of the Slovak Republic. If you live in another country, this does not deprive you of the protection given by those rules of the country where you live that cannot be set aside by contract.
• The binding language version is the one in which you ordered. If the versions differ, the interpretation more favourable to the consumer applies.
• The wording in force on the day you pay applies to your order; we send it with the confirmation. Changes affect future orders only.
• If any provision is invalid, the rest remain in force.
• How we handle personal data is set out in the Privacy notice.
• Matters not covered here are governed in particular by the Slovak Civil Code, Act No. 108/2024 Coll. on Consumer Protection and Act No. 22/2004 Coll. on Electronic Commerce.

Model withdrawal form

MODEL WITHDRAWAL FORM
(Complete and send this form only if you wish to withdraw from the contract.)

To: Ondrej Kališ, Jablonové 900, 900 54 Jablonové, Slovensko, email: info@inkandbrave.com

I hereby give notice that I withdraw from the contract for the supply of the following digital content: ..............
Date of order or order number: ..............
Name of consumer: ..............
Address of consumer (or the email address used for the order): ..............
Signature of consumer (only if this form is sent on paper): ..............
Date: ..............